Improving interpersonal and remote communication

Description

Communication isn't just about speaking. It's about exchanging, listening in order to provide relevant responses. Therefore, it's essential to listen attentively, both in-person and remotely. However, this attention is constantly diverted by multiple demands. This presence towards others also helps us reduce the time spent re-evaluating decisions made due to misunderstandings, as well as prevent conflicts based on misunderstandings. This interactive and enjoyable training day aims to guide participants in discovering attentive and active communication.

Objectives

• Highlight listening skills, both in a professional and personal context
• Identify and limit communication filters, sources of misunderstandings
• Avoid generalizations and interpretations through the use of appropriate questions
• Incorporate key differences in communication preference, decision-making style, organization, to better understand each other 
• Practice active listening and paraphrasing to ensure understanding before responding 
• Take responsibility in an exchange 
• Enhance one's personal toolkit to improve communication in various situations
• Effectively use remote communication tools to optimize information dissemination
• Foster a sense of belonging and encourage more collaboration

Duration

• 1 day (7 hours)