Description

In the professional world, it is often expected to be flexible and available. The value of an employee is frequently measured more by the quantity of tasks completed than by their quality—or so some believe. These beliefs, combined with often irrational or exaggerated fears, lead employees to develop habits that are both ineffective and unproductive. Unable to say no, they find themselves caught in a vicious cycle where large files, complex tasks, and ever-shorter deadlines pile up and follow one another without respite. However, saying no constructively is not only about taking care of oneself but also about being more effective with others. 

This is the objective of this highly practical training. Participants will be able to better mobilise their resources and regain true effectiveness. 

Objectives

• Highlight communication patterns and relational comfort zones 
• Raise awareness of the fears and reasons that lead to accepting too many demands 
• Identify the emotions involved in any interpersonal relationship and understand the process 
• Tame the persistent feeling of guilt concealed behind any difficulty in saying no 
• Defuse hidden relational power dynamics behind implicit requests 
• Boost self-confidence
• Practice diplomatic refusal 
• Offer alternatives to solicitations

Duration

• 1 day (7 hours)