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BEGIN:VEVENT
UID:20260904T085744Z - 64755@eu726a.odoo.com
DTSTART;TZID=Europe/Brussels:20300101T000000
DTEND;TZID=Europe/Brussels:20300101T000000
CREATED:20260904T085744Z
DESCRIPTION:<a href="https://www.petillances.com/event/optimising-customer-
 relations-100">Optimising customer relations</a>\nDescription Customer rel
 ationship is important for any business\, not just for the sales departmen
 t. This training helps understand customer needs and provides tools to bet
 ter manage requests\, including delicate situations. It strengthens partic
 ipants' skills and enhances their perception of their personal situation.P
 rix : 390 € / journée de formation. Le paiement sera confirmé après r
 éception du devis.Inscription sur liste d'attente\, en attendant l'ouvert
 ure d'une date.ObjectivesBecome aware of one's own feelings\, strengths\, 
 and challenges in the context of customer relations Successfully navigate 
 key moments Highlight what can\, should\, and should not be communicated t
 o the customer Identify barriers and obstacles in customer relations and i
 n collaborative aspects of one's role Actively listen to the needs of cust
 omers by asking the right questions at the right time Communicate in a bal
 anced manner\, both face-to-face and over the phone or via email Dare to p
 ropose and anticipate possible customer reactions Deliver bad news\, prese
 nt a refusal appropriately while maintaining good rapportHandle complaints
  and ensure customer follow-up calmly and consistently despite a heavy wor
 kload Duration1 day (7 hours)
DTSTAMP:20260904T085744Z
LOCATION:Dans votre entreprise
SUMMARY:Optimising customer relations
X-ALT-DESC;FMTTYPE=text/html:<a href="https://www.petillances.com/event/opt
 imising-customer-relations-100">Optimising customer relations</a>\nDescrip
 tion Customer relationship is important for any business\, not just for th
 e sales department. This training helps understand customer needs and prov
 ides tools to better manage requests\, including delicate situations. It s
 trengthens participants' skills and enhances their perception of their per
 sonal situation.Prix : 390 € / journée de formation. Le paiement sera c
 onfirmé après réception du devis.Inscription sur liste d'attente\, en a
 ttendant l'ouverture d'une date.ObjectivesBecome aware of one's own feelin
 gs\, strengths\, and challenges in the context of customer relations Succe
 ssfully navigate key moments Highlight what can\, should\, and should not 
 be communicated to the customer Identify barriers and obstacles in custome
 r relations and in collaborative aspects of one's role Actively listen to 
 the needs of customers by asking the right questions at the right time Com
 municate in a balanced manner\, both face-to-face and over the phone or vi
 a email Dare to propose and anticipate possible customer reactions Deliver
  bad news\, present a refusal appropriately while maintaining good rapport
 Handle complaints and ensure customer follow-up calmly and consistently de
 spite a heavy workload Duration1 day (7 hours)
END:VEVENT
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